Detailed job description
and main responsibilities
1. Supporting consultant PAs and the wider clinical team in providing an efficient secretarial service. This will involve the typing of clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.
2. Know the RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultants and/or validator as necessary. Understand and be proactive in managing this and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
3. Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.
4. Dealing with telephone queries in an appropriate manner
5. Supervising the support secretaries, ensuring all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
6. Prepare an adequate instruction daily work sheet to be used in the post holder’s absence.
7. Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the University Hospitals Dorset NHS Foundation Trust.
8. To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
Person specification
Qualifications
Essential criteria
9. RSA II or equivalent touch typing/computer skills
10. Minimum 5 GCSE’s including English or equivalent
Desirable criteria
11. Computer qualification
Experience
Essential criteria
12. Secretarial experience
13. Experience working with MS Teams
Desirable criteria
14. Working with people
15. UHD experience
16. Good verbal and written skills / Attention to detail
Technical Skills
Essential criteria
17. Good knowledge of IT systems and software: Outlook/Word/Excel/Teams/PowerPoint
18. Data accuracy on computer systems
Desirable criteria
19. Experience of hospital systems (eCamis/EPR/Teams)
20. Audio typing experience
Knowledge
Essential criteria
21. Understanding of secretarial procedures
22. Medical Terminology
23. Understanding of Confidentiality and Data Protection Act
Desirable criteria
24. Patient management systems