Responsibilities
* Provide first-line technical support via the Service Desk.
* Set up and maintain PCs, laptops, tablets, and iPads.
* Support 1:1 student and staff devices, including repairs.
* Monitor and resolve technical issues within SLA timelines.
* Assist with software installations, updates, and troubleshooting.
* Maintain IT asset records and support network performance.
* Escalate complex issues to senior IT staff when necessary.
Qualifications
* Strong knowledge of Microsoft OS, Active Directory, Group Policy, Azure AD, and Intune.
* Understanding of networking protocols (TCP/IP, DNS, DHCP, VLANs).
* Experience with helpdesk systems and working to SLAs.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
Benefits
* Employee Assistance Programme
* Cycle to Work Scheme
* Access to Local Government Pension Scheme
* Extensive support and development opportunities
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