Customer Service Representative Job | Ellesmere Port | Temp to Perm | £14.50ph Holiday | Manufacturing Your new company A global leader in their field, my client is a manufacturer of critical safety equipment and is globally recognised for their contributions to the defence industry! Your new role A newly created role in their Ellesmere Port based facility, you will be responsible for managing a customer order book and quoting for off the shelf as well as bespoke pieces. Duties will include: Customer account management, including quotations, sharing product knowledge and responding to enquiries Managing customer escalations Provide customer updates and accurate analysis of lead times Manage orders from enquiry, through quotation, and to final delivery and beyond ensuring orders are delivered OTIF. Working with CRM & ERP systems to analyse customer trends. What you'll need to succeed Working in a growing team, the ideal candidate will have: An unwavering commitment to customer excellence Experience working as a sales administrator / customer representative or account manager for a manufacturing business. Refined communication skills. Ability to prioritise and respond to changing demands. What you'll get in return This temporary to permanent vacancy is a full time role based on site in Ellesmere Port. You will be able to benefit from an early dart on a Friday as your working hours will be 8:15am - 5pm Mon - Thurs, and 8:15am - 1pm on a Friday! With permanent prospects for the right candidate, there are personal development opportunities, and an attractive holiday allowance on offer. You will have an hourly rate of £14.50ph holiday pay and be paid on a weekly basis! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4667046