Job Description
Training Coordinator
£30,000 - £34,000
Liverpool – Hybrid
Do you know financial services inside out and enjoy helping others succeed?
Are you the go-to person for systems, processes, and training new starters properly from day one?
A well-established financial services business is looking to appoint a Training Coordinator to join its Operations team. This is a key role for someone with strong internal knowledge of financial services who enjoys delivering induction training, system training, and helping teams perform at their best.
The role plays a central part in shaping how people are onboarded, trained, and supported across the business, combining hands-on training delivery with digital learning, coaching, and continuous improvement.
The Role
The Training Coordinator will support colleagues across operations and sales by delivering structured induction programmes, system training, and ongoing development. The role focuses heavily on products, processes, systems, and regulatory awareness, making strong internal knowledge essential.
Key Responsibilities
* Deliver engaging and structured induction and onboarding for new starters
* Provide training on core systems, products, and operational processes
* Create and maintain digital learning content, including guides, videos, assessments, and learning resources
* Work closely with team managers to identify skills gaps using QA, QC, and performance insights
* Deliver refresher and remedial training to improve accuracy and first-time-right outcomes
* Support system upgrades, new tools, and regulatory changes, translating them into clear, practical training
* Coach individuals and teams, adapting training to different learning styles
* Collaborate with internal stakeholders including operations, sales, IT, and subject matter experts
* Engage with external partners where training impacts customer or broker experience
What They’re Looking For
* Strong working knowledge of financial services operations, products, and processes
* Experience delivering induction, system training, or operational training
* Ability to explain complex information clearly and confidently
* Comfortable delivering training to both individuals and groups
* Strong organisational and planning skills
* Confident using digital tools to create learning content
* Proactive, adaptable, and confident working in a fast-paced environment
Salary & Package
* Salary up to £34,000, depending on experience
* Generous Leave: Benefit from 25 days of annual leave, in addition to bank holidays, giving you the time you need to recharge.
* Hybrid Work Model: Embrace a hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week.
* Annual Bonus: Get recognised for your hard work with an annual bonus to boost your earnings.
* Peace of Mind: Enjoy the security of a death-in-service benefit, ensuring your loved ones are looked after.
* Pension Perks: Take advantage of a matched pension scheme to help you save for your future.
* Opportunity to play a key role in improving training quality and operational performance
If you’re passionate about developing others, confident delivering system and process training, and take pride in helping teams succeed, this is the role for you.