Job Description
We are working with the UK’s leading pump solutions business seeking an experienced Hire Manager to take ownership of day‑to‑day hire operations within a busy branch environment in Wishaw.
This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first‑class service every time.
It suits a confident Hire Manager who thrives in a fast‑paced environment and can balance logistics, commercial decisions and customer engagement with ease.
Key Duties and Responsibilities
* Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes.
* Maintain accurate contract documentation and system records, replacing in‑lieu contracts immediately.
* Review all re‑hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop.
* Lead the Hire Team in completing day books and transport books, ensuring all follow‑ups are actioned.
* Negotiate hire rates within company pricing structures and discount policies.
* Maintain accurate stock information so the branch can meet all hire demands.
* Work closely with operational teams across the area to coordinate resources and avoid duplication.
* Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance.
* Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts.
* Provide consistently positive customer service, building strong relationships and gathering feedback.
* Contribute ideas for business development and support branch and area profitability reviews.
* Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed.
Skills and Experience Required
* Background in a management or supervisory role, within a hire desk or a similar environment.
* Demonstrable experience managing a busy hire desk with high volumes and tight deadlines.
* Experience within logistics, construction or water utilities is beneficial.
* Confident user of hire systems and software packages, with strong MS Office skills.
* Self‑motivated with the ability to work independently and manage shifting priorities.
* Strong organisational ability, able to respond quickly to changing hire needs.
* Excellent communication and customer handling skills, remaining calm under pressure.
* Strong negotiation and influencing ability with confidence to upsell or advise customers.
* Understanding of pump products and hire solutions is advantageous.
Summary
Position: Hire Manager
Location: Wishaw
Duration: Permanent
Salary: £40,000 to £46,000 including bonus and benefits
Start: Notice dependent
This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction.
Apply now or contact the Kiota team for more details.
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