Field Debt Resolution Officer (B2B Commercial Debts) – Newcastle/Sunderland Preferred
Location:
Field-based covering the Northeast (ideal candidates residing in Newcastle or Sunderland)
Working Hours:
Mon-Fri, 40 hours/week
Salary:
£35,000 basic + £10,000 quality bonus + £4,500 car allowance
My client is reshaping how the energy industry manages debt recovery and is seeking a
passionate, forward-thinking Field Debt Resolution Officer
to join their rapidly growing Smart Field Debt Management team.
This role is
100% field-based
and focused on face-to-face, on-site debt resolution with business customers.
The ideal candidate will have
proven experience in field debt resolution with a fresh outlook
, possessing a minimum of 12 full months of field debt experience, which can be from any industry or discipline. Candidates with office-based or banking-only experience are not suitable for this role.
Key responsibilities include:
* Conducting professional face-to-face visits to B2B customer sites to resolve debts and facilitate meter installations.
* Leading and supporting a small team of engineers and locksmiths during commercial Warrant of Entry visits.
* Building rapport assertively and empathetically to understand and support customers through debt recovery.
* Training, coaching, and mentoring engineers to become confident and professional debt operatives.
* Collaborating with support teams to improve field operations and customer outcomes.
* Maintaining high standards of compliance, safety, and professionalism at all times.
* Providing accurate reporting and feedback to continuously improve processes.
Candidate requirements:
* Minimum 12 months of
field debt resolution experience
(any sector) with a fresh, proactive approach.
* High level of professionalism and excellent face-to-face communication skills.
* Ability to work independently, lead teams, and manage challenging situations calmly.
* Proactive, assertive, and solution-oriented mindset.
* Full UK driving licence and willingness to travel, including occasional overnight stays.
* Competent in Microsoft Office (Excel, Outlook).
Why apply?
The successful candidate will receive a competitive package including a quality bonus and car allowance, along with the opportunity to be part of a team transforming debt recovery through direct, impactful fieldwork.
Please note:
This position does
not
meet the UK Visas & Immigration sponsorship criteria for Skilled Worker. Therefore, only candidates with an indefinite right to work in the UK will be considered.
Interested candidates are encouraged to apply to join this exciting transformation in energy debt management.