Job Description
Title: IT Support Analyst - Dungannon - Up to £33k
A growing multi-site business in Dungannon is hiring an IT Support Analyst (Level 2/3) to strengthen its onsite IT function. This is a hands-on role in a fast-paced environment where technology is central to operations. You'll support users day-to-day while contributing to ongoing improvements as the organisation scales.
The Role
You will be the go-to technical support resource across a busy multi-site environment, ensuring systems run smoothly and users are well supported. This is a true all-rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.
What you'll be working with
* Active Directory administration (on-prem)
* Microsoft 365 / Office 365 support (hybrid)
* Azure AD / Azure-based services exposure
* Endpoint management (ManageEngine or similar)
* Power Automate workflows and process automation exposure
* Hardware troubleshooting and general end-user support
* Supporting a manufacturing/warehouse user base (onsite, hands-on)
What we're looking for
1. Proven 1st/2nd line IT Support experience
2. Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
3. Comfortable supportin...