Overview
We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals.
Responsibilities
* appointing contractors
* overseeing repair processes
* validating estimates and final accounts
* ensuring SLA compliance
* escalating issues
* communicating with stakeholders
* conducting quality calls with policyholders
* sugesting process improvements
Qualifications / Experience
* experience in insurance repair work
* technical building support
* appointment scheduling
* ability to manage challenging conversations
* ability to prioritise urgent repairs
* ability to work independently and in a team
Benefits
* competitive salary
* contributory pension
* life assurance
* 25 days holiday plus bank holidays
* CSR volunteer days
* extensive employee assistance program
Application
Interested applicants should apply online or forward their CV to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed). Job Ref: CD-170. For all other vacancies, take a look at our website - (url removed)
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