JobTitle
ProgrammeManagerDigitalServiceTransformation
Location
Essex(On-site4daysperweek,1dayremote)
CompanyOverview
MyclientisaleadingfacilitiesservicescompanybasedinEssex,deliveringintegratedhardandsoftFMsolutionstoadiverseclientbase.Aspartofourongoinggrowthstrategy,weareundertakingamajordigitalservicetransformationtoimproveoperationalefficiency,dataquality,andcustomerexperience.
RoleOverview
Weareseekinganexperienced ProgrammeManager toleadanddeliveracomplexdigitalservicetransformationprogramme.Therolewillberesponsibleforoverseeingmultipleworkstreams,aligningtechnology,people,andprocesses,andensuringsuccessfulimplementationofcoreoperationalsystemsacrossthebusiness.
Thisisahands-onrolerequiringstrongstakeholdermanagement,deepoperationalunderstandingoffacilitiesservices,andprovenexperiencedeliveringdigitalchangeinaliveoperationalenvironment.
KeyResponsibilities
Leadtheend-to-enddeliveryofadigitalservicetransformationprogrammeacrossthebusiness
Ownprogrammegovernance,planning,milestones,risks,dependencies,andreporting
Managemultipleworkstreamsincludingsystems,processredesign,data,andchangemanagement
Actasthekeyliaisonbetweenoperationalteams,IT,externalvendors,andseniorleadership
Overseetheimplementationandoptimisationof JobLogic asthecorejobmanagementsystem
Leadintegrationandprocessalignmentwith Sage200 (finance,invoicing,costcontrol)
Musthaveskills
ERPProgrammeDelivery(EndtoEnd)
ProvenexperiencedeliveringERPorFSMsystemimplementationsfromdiscoverytogoliveandpostgolivestabilisation.
Strongabilitytomanagemultisite,multibusinessunitrollouts,includingphaseddeploymentsandparallelrunplanning.
Experiencecreatingandmanagingprogrammeplans,milestones,RAIDlogs,governance,andstakeholderreporting.
FieldServiceorJobManagementSystemsExperience
Demonstrableexperienceimplementingoroptimisingsystemsusedinfieldservice,maintenance,orjobbasedoperations,suchasworkorders,scheduling,dispatch,engineerdiaries,partsmanagement,andinvoicing.
StrongunderstandingofoperationalprocesseslikePPM,reactivejobs,emergencyresponse,andservicecontracts.
ProcessImprovementandOperationalChange
Strongbackgroundinprocessmappingandreengineering,identifyinginefficienciesanddesigningimprovedworkflows.
Abilitytotranslateoperationalneedsintosystemconfigurationsandpracticaldelivery.
StakeholderManagement
Provenabilitytoworkwithseniorleadership,operationsteams,engineers,finance,andIT,aligningprioritiesandhandlingconflictingrequirements.
Confidentatinfluencingdecisionsanddrivingstandardisationacrossthegroup.
VendorandPartnerManagement
Experiencemanagingthirdpartyvendors,implementationpartners,andsoftwaresuppliers,ensuringaccountabilityfortimelinesanddeliverables.
Strongcontractandcommercialawareness,includingmanagingchangerequestsandscopecontrol.
Data,Migration,andIntegrationOversight
Experienceleadingorcoordinatingdatamigration,includingdatacleansingandmapping.
Familiarityworkingwithintegrationteamsorvendorsoninterfacestosystemslikefinance,payroll,HR,orassetmanagement.
RiskManagementandGovernance
Strongdisciplinearoundgovernance,includingsteeringgroups,projectboards,escalationprocesses,andqualityassurance.
Abilitytoanticipateprogrammeriskandimplementmitigationsearly.
CommunicationandTrainingSupport
Abilitytoleadplanningfortraining,adoption,communications,andbusinessreadiness.
Strongwrittenandverbalcommunication,includingdeliveryofupdatestoboardsandseniorstakeholders.
Nicetohaveskills:
JoblogicSpecificExperience
PreviousexperienceimplementingoroptimisingJoblogicspecifically.
UnderstandingofJoblogicmodulesincluding:scheduling,stock,invoicing,contracts,mobileapp,customerportal,reporting,andassettracking.
SystemsandFinanceIntegration
ExperienceintegratingJoblogicorFSMplatformswithfinancesystemssuchasSage200,orsimilar.
FamiliaritywithAPIs,middlewaretools,orintegrationplatforms.
ReportingandAnalytics
Experienceimprovingmanagementreporting,dashboards,andKPIsusingPowerBI,SQL,orsystemreportingtools.
Abilitytodefineandimplementreportingstandardsacrossthebusiness.
ITandSecurityAwareness
AwarenessofITgovernance,useraccesscontrols,securityprinciples,anddataprotectionbestpractice.
ChangeManagementQualifications
FormalchangemanagementexperienceorcertificationsuchasProsci,APMGChangeManagement,orsimilar.
AgileorLeanExperience
ExposuretoLeanprocessimprovementorAgileprojectdeliverymethodologies.
Qualifications
RecognisedprogrammeorprojectqualificationssuchasPRINCE2,MSP,PMP,orAgilecertifications.
PersonalAttributes
Delivery-focusedandpragmatic
Confidentworkinginafast-paced,operationalenvironment
Abletochallengeconstructivelyandinfluenceatalllevels
Strongattentiontodetailwiththeabilitytoseethebiggerpicture
Resilientandadaptableduringperiodsofchange
Thereison-siteparkingatmyclientslocationaswellasaccessiblebytrain.
A2stageinterviewprocesswithinterviewslotsnowavailable.
Applynowtobeconsidered!
TPBN1_UKTJ