Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
* Immaculate personal presentations and standards
* Attention to detail and the ability to forward think
* Strong Team Player
* Can remain calm under pressure and smile even in the
toughest situations
Role & Responsibilities:
* Oversee the service of food & beverage within the
Bar and Lounge, Conservatory,Terrace
* Maintain overall responsibility for beverage service
throughout the Hotel
* To ensure all of our guests receive a warm welcome and
are treated to the up most hospitality and care during their stay with us – we
aim to provide an unforgettable experience
* To ensure all complaints are minimised and handles
professionally as in accordance with our policies
* To supervise & manage the Bar/Lounge team in line
with company policies and manuals
* Work with the Restaurant Manager, Operations
Manager & General Manager to maximise sales performance
* To follow all hotel policies as outlined in your training
manual:
* Ensure service of food and drinks is done quickly and
efficiently, meeting our standards
* Ensure your team are trained and effective in their roles
* Ensure menu training is carried out as per release of new
menus
* Ensure that relevant admin is carried out within
department to meet business needs
* Ensure that you are employing relevant staff for the
department and following correct recruitment and induction procedures.
* Ensure the bars run smoothly on a daily basis & are
adequately stocked with all necessary goods.
* Enforce
Licensing Laws, Rules of Management & in-house security policies
* Keep up to date with current promotions and new products
* Make guests aware of offers on our great food and
drink range
* To assist in any function or events set ups in accordance
with procedures
* To maintain exemplary billing systems and obtain all
payments from guests in accordance with company Policy, and the accurate
accounting and processing of all reception sales.
* To observe and comply with cleaning rotas, health and
safety, food and hygiene regulations
* To ensure service meets the standards to maintain and
achieve relevant awards for Gallery Restaurant
* To ensure
good working relationship with all other departments and communicate
information throughout the hotel.
* To understand responsibilities in relation to
Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required