Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Role & Responsibilities:
* To ensure all of our guests receive a warm welcome and
are treated to the up most hospitality and care during their stay with us – we
aim to provide an unforgettable experience
* To ensure all complaints are minimised and handles
professionally as in accordance with our policies
* To supervise the Bar/Beverage team in line
with company policies and manuals
* Work with the Bar Manager to maximise sales performance and achieve sales
in line with targets
* To follow all hotel policies as outlined in your training
manual:
* Ensure service of food and drinks is done quickly and
efficiently, meeting our standards
* Assist in the training of the Bar team to ensure they are trained and effective in their roles.
* Ensure that relevant admin is carried out within
department to meet business needs
* Ensure the bars run smoothly on a daily basis & are
adequately stocked with all necessary goods.
* Keep up to date with current promotions and new products
* Make guests aware of offers on our great food and
drink range
* To assist in any function or events set ups in accordance
with procedures
* To maintain exemplary billing systems and obtain all
payments from guests in accordance with company Policy, and the accurate
accounting and processing of all reception sales.
* To observe and comply with cleaning rotas, health and
safety, food and hygiene regulations
* To ensure service meets the standards to maintain and
achieve relevant awards for Gallery Restaurant
* To ensure
good working relationship with all other departments and communicate
information throughout the hotel.
* To understand responsibilities in relation to
Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required