Overview
Solutions Engineer with key skills in product support and web application testing is sought by an international compliance IoT technology company with its head office based North Leicester.
With a 25-year history of delivering bespoke, end to end connected solutions this ISO accredited organisation has grown by reputation and as a result are looking for a Solutions Engineer to support a PaaS solutions.
Reporting directly into the Solutions manager this Solutions Engineer will use a solid background in hands on software application and system support to deliver timely, well communicated solutions to customer queries.
In return this individual can expect a supportive, technologically autonomous working environment within a market leading company.
Role Responsibilities
* Act as the first point of escalation for all technical queries & issues across the company\'s applications
* Conduct web / mobile application testing when required
* Champion the use of a Jira ticketing system to manage tickets effectively
* Champion companywide commitment to improving the support function & customer communication
Personal requirements
* A background in hands on system & software application support
* Previous experience working in an SME environment
* Previous experience in an Agile development environment.
* A basic understanding of application testing (unit, integration, pe...)
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