Detailed job description
and main responsibilities
Communication
1. Communicate effectively and maintain good working relationships with clinical and non-clinical colleagues, volunteers within the organisation, potential volunteers making enquiries and external partners (i.e. voluntary and community organisations) to provide a coordinated and efficient service.
2. Receive and provide information that may be complex and/or may require persuasive skills, agreement and co-operation to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job role.
3. Oversee compliance of training prior to volunteer throughout the volunteer journey with the Trust.
4. Arrange agreed on-going refresher training for existing volunteers and to maintain and update volunteers records.
5. Ensure confidentiality is maintained at all times in accordance with General Data Protection (GDPR) and the Trusts policies and procedures.
6. Build strong relationships with Trust staff and external organisations/partners.
7. Lead on the promotion and recruitment of Student Volunteers to appropriate volunteer roles and their placement at the Trust.
8. Provide relevant and appropriate written and verbal communication with volunteers.
9. As part of a team, promote and raise the profile of volunteering and volunteering opportunities at internal and external events using mail shots, attendance at events, talks and displays.
10. Support the Volunteer Service Manager in producing a regular newsletter to keep volunteers informed of their responsibilities, information about mandatory updates, and developments within the Voluntary Services Department specific to the site and across the Trust.
11. To lead on all social media creative, design and delivery for the team, working in close collaboration with all of the Voluntary Services department.
12. To be the digital lead for the team, working in collaboration with the other Volunteer coordinators to ensure all of the Voluntary Services are innovative and forward thinking in developing clear digital solutions for the department and the volunteer audience.
Service Delivery and Improvement
13. Responsible for the operation and maintenance of monitoring systems and processes including volunteer databases with regard to maintaining and developing an accurate record of volunteers personal details and capturing data concerning quality and equality of provision.
14. Assist with providing regular information and updates to all volunteers and partner organisations.
15. Assist with the production of reports and statistics for evaluating the service.
16. Support the development and implementation of the volunteering Strategy.
17. Continue to the development, maintenance and implementation of the Trusts policies and operating procedures within the remit of the role.
18. Respond effectively and consistently in providing high quality volunteering opportunities within the Trust.
19. To keep up to date with new techniques and practises, especially IT developments and volunteer recruitment practices.
People Management and Development
20. Supervise the Voluntary Services team and volunteers in the absence of the Voluntary Services Manager.
21. Carry out the recruitment of volunteers following Trust policies. Assess each volunteers suitability taking into account specific skills, knowledge and previous experience.
22. Ensure that all volunteers have appropriate screening and induction training prior to placement and ensure accurate records are maintained.
23. Support volunteers by holding regular support and/or review meetings with them, individually or as a team and ensure they are up to date with mandatory, statutory and role specific training.
24. Identification of a buddy or mentor to some volunteers who may benefit from additional support as part of their induction to the trust.
25. Maintain own knowledge base and knowledge of best practice in Voluntary Services within the NHS through membership of NAVSM or other relevant professional networks or associations and through publications and websites.
Information Resources
26. Production of general correspondence: letters, reports and presentations for the department and managers using a variety of IT/computer packages.
27. Accurately maintain department records which may require analysis, referencing or auditing for purposes of legal record or financial accountability, including updating the volunteer management system, Assemble.
28. Handle and maintain comprehensive and effective filing and retrieval systems and regularly streamline files including: volunteer personal records, volunteer role descriptions, training information and attendance records, and be aware of any changes made to documentation.
Financial and Physical Development
29. Observe personal duty of care in relation to equipment and resources used in the course of work and ensure that equipment and facilities are used carefully and appropriately.
30. To support the process for the payment and authorisation of out of pocket expenses for volunteers and ensure that accurate records are kept.
31. Maintains stock control
Learning and Development
32. Attend mandatory training updates as required.
33. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
34. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
35. Identify own learning needs and jointly plan training requirements with your line manager.
36. Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Patient Care Delivery
37. Assist patients, visitors or staff during incidental contact
Responsibility for Policy/ Service Development
38. Support the development and implementation of the Volunteering Strategy.
39. Contribute to the development, maintenance and implementation of the Trusts policies and operating procedures within the remit of the role.
Responsibility for Human Resources
40. Contribute to/or carry out (as appropriate) the recruitment of volunteers following Trust policies.
41. Assess each volunteers suitability taking into account specific skills, knowledge and previous experience.
Responsibility for Information Resources
42. Production of general correspondence: letters, reports and presentations for the department and Managers using a variety of
43. IT/computer packages
Person specification
Qualifications
Essential criteria
44. NVQ level 3 or equivalent
Experience
Essential criteria
45. Demonstrated relatable experience
46. Demonstrated collaborative team working
47. Demonstrated understanding of volunteering within a public sector organisation
48. Demonstrated previous work experience with volunteers
Desirable criteria
49. Demonstrated previous NHS experience
Techinical skills
Essential criteria
50. Demonstrated comprehensive IT skills
51. Demonstrated organisation skills
52. Demonstrated good communication skills
53. Demonstrated time management skills
Knowledge
Essential criteria
54. Demonstrated understanding of HR recruitment processes
Desirable criteria
55. Demonstrated interview experience