* Set clear performance expectations and conduct regular coaching, development and reviews.
* Foster a culture of teamwork and guest focused service.
* Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
* Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.
Product
* Deliver a seamless, personalised reservations journey aligned with the hotel’s positioning to include standalone reservations, group gatherings, sports teams and golf groups.
* Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
* Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.
Planning
* Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
* Monitor pick-up patterns, cancellations, and market trends
* Work closely with the Hotel Management on forecasting, pricing strategies and availability.
* Proficient user of PMS, CRS, and Channel Manager systems.
* Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.
Profit
* Maximise room revenue through effective inventory control, upselling and rate optimisation.
* Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
* Maximise upselling and cross-selling performance in line with commercial objectives.
* Minimise errors and rate discrepancies through strong attention to detail and bill auditing.
* Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
* Strong understanding of revenue management principles and luxury guest expectations.
* Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
* Commercially astute, highly organised, and analytically minded.
* A calm, professional leader who performs well under pressure.
* Passionate about luxury hospitality and personalised service.
* Must have the right to work in the UK.
LOCATION
Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY
£35,000 per annum
HOURS
40 hours per week, to include weekends and evening viewings.
GREAT RANGE OF BENEFITS
* Clothing Allowance
* Day off on your birthday after 1 year
* Company sick pay after a qualifying period
#J-18808-Ljbffr