Social network you want to login/join with:
Customer Service Representative, Galashiels
col-narrow-left
Client:
William Hill
Location:
Galashiels, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
e9e51eb09f49
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts
What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Working hours: Full and part-time hours available
* Annual Pay Review & Bonus Scheme: Base salary reviewed annually, with performance bonuses
* Holiday entitlement: 28 days annual leave (pro-rata)
* Paid birthday day off: Extra paid day off during your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
* Pension plan: Employer matching contributions up to 4%
* Perks and discounts: Discounts at shops, cinemas, holidays, and more
* Training and development: Opportunities for career growth and internal promotion
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering excellent customer service
* Strong interpersonal and empathy skills to engage with diverse customers
#J-18808-Ljbffr