IT Service Analyst : Gloucester (Hybrid working) : GBP30,000 : GBP35,000 + Excellent Benefits
We're looking for an experienced IT Service Analyst to join a collaborative team supporting core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of these vital systems.
Benefits
* 24 days + bank holidays (increases with length of service)
* Enhanced maternity leave
* Local government pension scheme
* Purchase up to 10 days holiday
* Employee wellbeing initiatives
* Cycle to Work scheme
* Discounted gym memberships
* Blue light discount
Requirements for the IT Service Analyst
* Providing frontline and back-end application support for Management Systems and related platforms
* Investigating incidents, resolving system issues, and managing requests for change
* Collaborating with technical teams including developers, DBAs, and network support
* Monitoring performance and coordinating service recovery and updates
* Supporting security, compliance, and data management best practices
* Contributing to testing, release management, and early-life support for system upgrades
* Participating in out-of-hours support and occasionally representing the team at events
What You'll Bring as the IT Service Analyst
* Strong IT support experience in complex environments
* Experience with Windows OS, Active Directory, Group Policy, M365
* Familiarity with Records Management or mobile data systems (e.g., Pronto) is ideal
* Understanding of ITIL, service management, and change control processes
* Excellent analytical, troubleshooting, and stakeholder engagement skills
* A methodical, security-conscious approach to issue resolution
* Experience supporting or administering Windows Server and Microsoft systems
* Awareness of GDPR, cybersecurity, and data protection practices
If you are interested in this role or looking for something similar, please contact Alex directly or click apply. Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note, as we receive a high volume of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
#J-18808-Ljbffr