Let’s grow together!
About Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
What’s the job?
* You'll be responsible for day-to-day support of the Salesforce platform (Level 2 support).
* You'll configure and customise Sales and Service Cloud based on requirements, including creating and updating Salesforce dashboards and reports.
* You'll monitor Salesforce logs and remediate bugs or issues.
* You'll act as the primary contact for Salesforce platform-related enquiries from end users and provide ad-hoc training as needed.
* You'll work closely with Salesforce users to collect feedback and suggest enhancement ideas.
* You'll assist users with production verification testing and user acceptance testing when required.
* You'll support the testing team with Salesforce regression testing for new releases.
* You'll manage data tasks such as data cleansing, sandbox data preparation, and backup and restore activities.
* You'll manage the health of the org, including updating SSL certificates and applying security updates.
* You'll ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.
* You'll review internal communications to stay updated on products and service delivery.
* You'll keep accurate notes regarding interactions, in accordance with relevant SOPs and processes.
* You'll use customer insights to guide business initiatives.
* You'll ensure best practice customer initiatives are adopted and effectively applied.
* You'll deliver exceptional customer service to internal and external customers, in line with company guidelines, regulatory obligations, and SLAs.
* You'll handle all confidential information in accordance with company and partner protocols and procedures.
What are we looking for?
* You'll have 3+ years of experience working with the Salesforce platform, specifically Sales Cloud and Service Cloud. Experience with Experience Cloud and Pardot is ideal.
* You'll ideally hold a Salesforce certification, such as ADM301.
* You'll have hands-on experience with Salesforce Reports, Dashboards, and Email Templates.
* You'll benefit from experience with popular Salesforce add-ons such as Conga, OwnBackup, etc.
* You'll be experienced in delivering end-user training.
* You'll demonstrate excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
* You'll have a proven ability to work in a complex Salesforce environment, using strong problem-solving skills to identify root causes.
* You'll show eagerness to learn and grow, with a proactive and positive "can-do" attitude.
Why choose us?
We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
We have more than 2900 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together!
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