Job Details
We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
Starting Salary: £24,548 per annum
Location: London, Whitehall SW1A 2AS
Start Date: ASAP
Purpose of the Role
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands‑on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals. As you progress through the apprenticeship program, you will work toward achieving key responsibilities:
Key Responsibilities
* Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal.
* Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks.
* Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM.
* Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge‑sharing activities.
Training and Qualification
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15 months plus EPA. You will be fully supported by a partnered college to achieve this qualification by attending online sessions per week, receiving 1‑2‑1 advice and support, e‑learning materials, and a team of experts at your office.
What We Require
* Minimum 2 GCSEs in Maths and English.
* Preferred: Completion of a Level 3 apprenticeship such as Digital Support Technician or IT Support Technician, or relevant experience in IT support or customer service roles. Not mandatory.
* Available to join the programme ASAP.
* 18 years of age or older.
* High level of motivation and initiative; self‑starter.
* DV clearance check will be required if you are successful.
What We Offer
* Career Development – a clear career path tailored to you.
* Support Network – a dedicated buddy, mentor, and community of peers.
* Pension – a generous pension scheme with employer contribution.
* Holidays – minimum 24 days holiday, bank holidays, and the option to buy additional days.
* Social Value – two Social Impact Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives, and eligible participation in the Duke of Edinburgh Gold Award.
* Choices – a flexible benefits scheme you tailor, including additional annual leave, cycle2work scheme, charity giving, and gym membership.
* Save with Amey – an online voucher portal with discounts from leading retailers for shopping, days out, nights in, healthcare, free GP service, and dental vouchers.
EEO Statement
Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
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