About the role
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced, and no two days are the same. On a day-to-day basis, you'll be responsible for:
* Striving for high levels of customer and Partner (employee) satisfaction.
* Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
* Building genuine relationships with customers and internal and external stakeholders.
* Working with the wider shop leadership team, taking on duty manager responsibilities when required.
* Developing a clear resourcing strategy to ensure the recruitment of Partners with the capability, aspiration, and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
* Disciplinary and Grievance experience.
* Hiring Manager / Recruitment experience.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We uphold our Never Knowingly Undersold promise on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.
As Partners, we share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviors and treating everyone with kindness and respect.
We all own making the Partnership a place where we belong. Embracing our differences and creating an environment where we’re free to be ourselves and thrive. Growing ourselves individually and collectively.
As Partners, we make all the difference. And we all own it.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during the recruitment process. Completing vetting documents promptly is encouraged to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required.
We recommend applying promptly, as vacancies can close early if we receive a high volume of applications.
We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.
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