Job Description
Assistant Resident Service Manager - Reading - £32,000 - £35,000 + up to 10% discretionary bonusMy client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Service Manager to provide on-site lettings and property management services to exciting build to rent residential. There are a total of 220 apartments across two developments.To be the first point of contact from enquiry stage through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.Duties
* Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
* Coach, train, develop and engage site team members
* Reporting building issues to the relevant member of the team
* Responding to rental enquiries, booking in and conducting viewings, agreeing offers and conducting applicant vetting
* Processing offers and completing all tenancy documentation
* Provide first class customer service to residents
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Creating a community feel through communication, events and innovations
* To act as first point of call next to the RSM for residents to report maintenance issues or other requests
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Carrying out regular inspections of communal areas and apartments
* Organising minor works between tenancies to maintain first class presentation of apartments
* Completing check in and check out reports; determining deposit returns
* Ensure H&S statutory requirements are met across the development
Skills and Experience Required
* Previous BTR experience
* Strong customer service ethic / background
* Positive, can-do attitude
* Ability to think on their feet and make considered decisions
* Excellent written and spoken etiquette
* IT literate and Social media savvy
* Strong financial management skills
Working Hours: 5 over 7 days, 8:30am - 5:30pm or 9am - 6pmSalary: £32,000 - £35,000 + up to 10% discretionary bonusFor more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
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