What you'll be doing
* Resolve incidents, problems, and service requests via the IT Service Desk.
* Manage lifecycle activities for network devices, including upgrades and capacity planning.
* Contribute to technical solution designs and decision-making processes.
* Collaborate with project teams, engineers, and third-party vendors (BT, Vodafone, Cisco).
* Support continuous improvement initiatives to enhance performance and reduce risk.
* Out-of-Hours work on changes as and when required
The skills you'll need
* Strong expertise in Cisco networking, including ACI and routing protocols (OSPF, BGP).
* CCNP Routing & Switching certification or equivalent experience.
* Proficiency in TCP / IP, LAN / WAN, VPN, and wireless technologies.
* An understanding of how firewalls work at a generic level
* Knowledge of server hardware and Microsoft Windows Server
* Knowledge of datacentre environments including cabling and patching
* Knowledge of network monitoring tools and ServiceNow.
* Strong communication and collaboration skills.
Benefits :
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave : receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
* Enhanced women’s health support : including help with menopause symptoms, cancer screenings, period care and more
* 22 days annual leave (not including bank holidays), increasing with service
* 24 / 7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
A Few Points To Note :
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don't Meet Every Single Requirement :
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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