Job Description
SC Cleared Service Designer - Central Government (Contract)
Duration: ASAP start for an initial 6 months
Rate: £380 per day (Inside IR35)
Location: Remote working with occasional onsite attendance
Clearance: UKSV SC (active)
Nationality: UK Nationals only
We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.
The Role
You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.
Key responsibilities include:
1. Designing and mapping end-to-end user journeys across complex public sector services
2. Applying GDS standards, service design principles, and user-centred design methods
3. Facilitating and contributing to workshops, design critiques, and stakeholder sessions
4. Translating user needs, research insights, and policy constraints into service improvements
5. Creating service blueprints, journey maps, and artefacts...