Overview
Technical Service Adviser (Triage) required in Gloucester.
Up to £40,000 starting basic salary with a £5,000 annual bonus potential. 8:00am-5:30pm Mon-Fri with Sat on a rota 8:30am-12:30pm. Full manufacturer-authorised training and excellent company benefits.
Responsibilities
* Meet customers face-to-face in a "triage" appointment and discuss the vehicle concerns they have experienced.
* Carry out vehicle diagnostic checks and road tests to decide on the next steps in the repair process.
* Complete vehicle health checks combined with a video presentation of the condition.
* Estimate costs for potential work on customers' vehicles.
* Appoint customers in a diary.
* Work in the workshop, where you have completed your allocated triage appointments.
* Create a detailed work instruction (job card), ensuring a detailed record of each service visit.
* Keep up to date with technology changes by completing regular manufacturer training.
* Handle customer concerns and help address complaints.
Qualifications
* Level 2 Light Vehicle Maintenance & Repair qualification (ideally Level 3, but not essential).
* Strong mechanical/technical knowledge of vehicles.
* A UK driving licence with minimal points (automatic and manual).
* Strong customer service skills and communication; IT literacy (experience with Kerridge/ADP preferable).
What’s in it for you?
* Starting salary up to £40,000 per annum (pending experience).
* Monthly incentivised bonus scheme up to £5,000 per annum.
* 23 days holiday plus bank holidays (increases with length of service).
* Full manufacturer-authorised training.
* Company pension scheme.
* Benefits including personal healthcare, online retail and staff discounts, and discounted gym membership.
* Excellent long-term career prospects with an AM Top 200 retailer and a "star" rating in the Sunday Times Best Companies to Work For.
* Working hours 8:00am-5:30pm, Monday to Friday; 1 in 2 Saturdays on a rota, 8:30am-12:30pm.
If you are interested in hearing more about this Technical Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.
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