Overview
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About the Group: The group operates at the heart of elite and professional sport across the UK. Through two closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and other sports, and we also provide specialist insurance for the doctors and surgeons who treat them. Our clients include Premier League football clubs, national governing bodies, and leading private hospitals and specialists. We are trusted for our discretion, commercial sense, and our ability to make complex systems work simply. We are growing fast, and we’re looking for a commercially astute, confident, and personable individual to join us as a Sports Medical Scheme Administrator.
Support elite performance with exceptional care.
At Health Partners Europe Ltd, we’re proud to be market leaders in third-party medical administration, healthcare consulting, and risk solutions for elite sports and businesses. Our work ensures that high-performance individuals receive the medical support they need efficiently, empathetically, and expertly.
We’re seeking a Sports Medical Scheme Administrator who excels in delivering exceptional customer service and thrives in a fast-paced, detail-oriented environment. This role is ideal for someone with a background in medical administration and claims assessing or healthcare, and a passion for helping others, especially when working with high profile sports clients.
What You’ll Do
* Administer and assess medical claims in line with scheme-specific benefits, eligibility, and rules.
* Provide clear, empathetic, and professional communication to members regarding claims, guidance, and support.
* Accurately process invoices and investigate treatment details where necessary.
* Resolve invoice queries, liaising with providers to correct errors and manage re-issues.
* Verify membership criteria, provider pricing, and scheme agreements, and relay this information to clients.
* Manage payment runs, including validation, processing, and reporting.
* Provide data analysis and insights on medical schemes as required.
* Maintain and update membership data, generating reports for sports clubs.
* Organize and distribute incoming invoices efficiently.
What You’ll Bring
* A strong background in insurance administration, preferably in medical related insurance.
* A proven ability to deliver exceptional customer service, especially in sensitive or high-pressure situations.
* Excellent written and verbal communication skills, with a professional and empathetic tone.
* High attention to detail and accuracy in data handling.
* Strong analytical and decision making skills.
* Proficiency in Excel and confidence working with spreadsheets.
* Ability to work independently and collaboratively within a team.
* Discretion and professionalism when dealing with high profile individuals.
* Honesty, integrity and a positive and proactive approach towards high standards and service levels.
Why Join Us?
At Health Partners Europe, you’ll be part of a team that values precision, empathy, and excellence. You’ll work in a supportive environment where your contributions directly impact the wellbeing of elite athletes and professionals.
Hours
Monday – Thursday 9am–5.30pm / Friday 9am–5pm (1-hour unpaid break each day)
Hybrid working
One day per week from home (once fully trained)
Seniority level
* Associate
Employment type
* Full-time
Job function
* Health Care Provider and Customer Service
Industries
* Insurance
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