Internal Sales Representative Location: Syston Type: Full-time About the Role We are looking for a motivated and customer-focused Internal Sales Representative to join our team. In this role, you will manage a portfolio of customers within a defined geographical region, driving business growth through proactive sales activity and delivering an exceptional customer experience. You will work closely with the District Sales Manager (DSM) to ensure a joined-up commercial approach, while also supporting wider operational needs, including order management where required. Key Responsibilities Sales Management Proactively generate new business through structured outbound calls and targeted follow-ups. Manage and grow an existing portfolio of customers, following agreed call plans and objectives. Build strong relationships with key decision-makers, clearly communicating our value and unique selling points. Price jobs and enquiries in line with agreed guidelines and volume targets. Support market analysis activity, including customer segmentation and competitor positioning. Identify opportunities to add value for customers and support their business success. Handle cash sale enquiries in line with company pricing policy. Sales Administration Respond efficiently to customer enquiries (verbal and written) in a timely manner. Produce accurate quotations that meet technical requirements and customer expectations. Maintain accurate records across systems and keep customers informed throughout the process. Resolve customer issues professionally, escalating where necessary. Liaise with internal teams regarding orders, pricing, and deliveries. Process payments for cash sales. Support team collaboration and contribute to a positive working environment. Order Management Support order placement and management when required. Accurately create, amend, and confirm customer orders within the SAP system. Ensure all order details are complete, including customer and delivery information. Work with transport and production teams to agree realistic delivery times. General Develop strong knowledge of company products, the industry, and customer markets. Build effective working relationships with customers, colleagues, and operational teams. Maintain a high standard of customer service at all times. Key Performance Indicators Volume and margin performance for allocated plants Growth in customer numbers Increase in value-added products (VAPs) Cash sale volume and margin Reduction in customer queries Number of quotations generated Quote turnaround time What We're Looking For Strong communication and relationship-building skills A proactive, sales-driven mindset Excellent organisational and administrative skills Ability to work collaboratively within a team Customer-focused with a commitment to service excellence Previous sales or customer service experience (preferred) Why Join Us? Opportunity to grow within a leading organisation Supportive team environment Training and development opportunities Competitive salary and benefits Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities