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This range is provided by LQA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
ABOUT US
At LQA, we’ve been at the forefront of global luxury hospitality for over 20 years. In close partnership with the industry, we define and set the gold standard for luxury service, supporting more than 3,000 of the world’s finest hotels across 130+ countries in delivering exceptional guest experiences.
Our clients include Bulgari, Armani, LVMH, Raffles, Four Seasons, Fairmont, Mandarin Oriental, Aman, Six Senses, Rocco Forte, Pan Pacific, Jumeirah, Corinthia, M Gallery, Orient Express, and many more.
We’re renowned for our anonymous guest service assessments, where our team goes undercover as regular guests to evaluate the experience and service across 1,000 touchpoints—providing hotels with unparalleled insight into their performance. In addition, we deliver industry‑leading hospitality training that equips hotel teams with the skills, knowledge, and confidence to consistently deliver world‑class service.
Expanding our reach and impact, we’ve recently launched a mobile app and we also opened the Academy by LQA, offering immersive, in‑person training within our own luxury hotel environment.
LQA is in a significant phase of growth, expanding by over 30% year‑on‑year with no signs of slowing.
The Scheduling and Logistics Analyst will support the Operations Manager in the coordination and execution of daily operational tasks. This role ensures the smooth and cost‑effective management of staff scheduling and general operations while maintaining accuracy and compliance. The ideal candidate is organised, detail‑oriented, and capable of multitasking in a dynamic environment.
Key Duties
Roster Management
* Assist with reviewing and approving consultant rosters. This includes researching and analysing consultants’ travel submissions to verify that the most cost‑effective trips are proposed and approved.
Scheduling Support
* Assist with the worldwide scheduling process, which includes assigning trips that are logistically viable to ensure they are allocated to the most suitable consultants based on skill set and cost‑effectiveness.
Office Week Assignments and Special Request Monitoring
* Manage and assign office weeks in alignment with operational needs and monitor the special requests from the team.
Holiday Tracking
* Maintain accurate records of employee holiday entitlements, approvals and balances.
* Monitor communication from consultants via email and Microsoft Teams, ensuring timely responses and directing queries to the appropriate person or department as needed.
Expense Support
* Assist the admin team with expense inquiries, providing guidance on policy compliance and resolving issues in coordination with the finance team.
Operational Coordination
* Support day‑to‑day operations, acting as a point of contact between teams to ensure clarity and timely execution of tasks.
Attributes and Skills to Succeed
Key Skills
* Experience in data analysis, planning and rostering.
* Driven and adaptable individual with excellent communication skills.
* A strong team player with a positive, proactive attitude.
* Strong organisational and time management skills.
* Ability to work under pressure and adapt to changing circumstances.
Requirements
* 2 years of experience in travel planning or scheduling across multiple modes of transport, land, sea, air, and rail.
* Confident user of Microsoft Office (Excel essential).
* Fluent in English (written and spoken).
* Passionate about travel.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Management and Manufacturing
Industries
* Hospitality
* Travel Arrangements
* Airlines and Aviation
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