Job Description
Cooper Parrys is currently partnering with our client who is a fast-growing company dedicated to delivering outstanding services to their customers. With a commitment to excellence and innovation, they are seeking a motivated Billing Team Manager to join their team and oversee their billing operations, ensuring timely and accurate processing and an exceptional customer experience.
About the role:
As the Billing Team Manager, you will be responsible for leading a team of billing specialists, managing day-to-day billing activities, and implementing best practices. You will work closely with various departments to optimise the billing process, resolve escalated issues, and drive continuous improvement.
Key Responsibilities
* Lead and mentor a team of billing specialists, providing guidance, training, and development.
* Oversee daily billing operations, including invoicing, payment collection, and account reconciliation.
* Ensure accuracy and compliance in all billing activities, following company policies and industry standards.
* Monitor KPIs and performance metrics for the billing team, implementing improvements as needed.
* Collaborate with finance, customer service, and sales departments to ensure seamless billing processes.
* Handle escalated billing issues and resolve customer inquiries in a timely and professional manner.
* Develop and maintain standard operating procedures and ensure they are followed consistently.
* Participate in process improvement projects to enhance the efficiency of billing operations.
* Prepare and present regular reports on billing metrics, team performance, and revenue trends.
Requirements
* Proven experience in a billing ideally with supervisory or team lead responsibilities (within Legal operations)
* Strong analytical skills and attention to detail, with experience in billing processes and systems.
* Excellent communication and interpersonal skills to effectively manage a team and collaborate across departments.
* Proficiency in billing software and Microsoft Office (especially Excel)
* Ability to prioritise and manage multiple tasks in a fast-paced environment.
* Strong problem-solving skills and a commitment to customer service excellence.
On Offer
* A supportive, inclusive culture that values employee growth and well-being.
* Competitive salary with performance-based incentives.
* Comprehensive benefits package, including
* Professional development opportunities and career advancement pathways.
* A chance to work with a dynamic and innovative team making a real impact.
* Hybrid working 2 days per week in the office and 3 from home.
Next Steps?
If you are interested in taking the next step in your career or feel a change of environment or sector is your next path, this could be the ideal job opportunity for you! Only candidates eligible to work in the UK will be considered for this role as no sponsorship is available.