Your New Job Title: Supply Chain Coordinator, EMEA
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
The Skills You'll Need: Customer Service, Logistics, Supply Chain
Your New Salary: £33k
Location: Staines hybrid - 2 days a week in office
Job status : Six-month FTC, full-time
Start date : ASAP
Working hours : 8.30am - 5.30pm Monday-Friday
Who You'll Be Working for:
Leading IT accessories business.
What You'll be Doing Each Day:
To manage the order-to-delivery (OTD) process across EMEA customers, acting as a key interface between internal teams (Sales, Planning, Logistics) and external partners (LSPs and customers). This role blends customer service and logistics coordination to maximise fulfilment, revenue, and customer satisfaction.
Manage the order-to-delivery (OTD) process for a defined group of customers and/or countries, ensuring timely and accurate fulfilment
Process and release all sales orders in line with agreed service levels to meet internal and external expectations
Act as the primary operational contact for assigned accounts, delivering excellent service and support across the pre- and post-sales cycle
Proactively communicate with customers and Sales Managers regarding delays, shortages, or fulfilment issues, ensuring full transparency and minimal disruption
Collaborate closely with the ATP/Customer Planner to maximise case fill rate and revenue potential
Coordinate with Logistics Service Providers (LSPs) to ensure timely and accurate picking, packing, and delivery, with a focus on OTIF performance
Monitor LSP performance and actively challenge poor service or inefficiencies, driving improvements through regular feedback and escalation when required
Leverage ERP system capabilities to streamline and improve the order fulfilment process; identify and eliminate recurring issues or bottlenecks
Manage customer return requests (RMAs), validating eligibility and coordinating with Credit Control and LSPs to ensure smooth processing
Handle all warranty order processing and act as the daily contact point for third-party consumer care partner
Investigate and resolve warranty-related escalations to ensure quick, customer-focused outcomes
Respond to service-related queries from customers, Sales, or Credit Control using shared databases and LSP NCR platforms
Provide cover and support for colleagues during periods of absence to maintain service continuity
Systems Used
ERP: Currently Baan; transitioning to Microsoft Dynamics 365 for order processing and fulfilment
Excel: Used for reporting, exception management, and performance analysis
NCR Portal System: For tracking non-conformances & discrepancy resolution
The Skills You'll Need to Succeed:
Fluent in English (spoken and written)
Experience in a customer-facing supply chain, order-to-cash, or logistics coordination role
Proven track record of delivering high-quality customer service in a fast-paced, operational environment
Strong working knowledge of the order-to-delivery (OTD) process and logistics workflows
Experience working with Logistics Service Providers (LSPs) and coordinating across multiple internal functions (e.g., Sales, Finance, Planning)
Comfortable working with ERP systems for order processing and fulfilment tracking
Intermediate to advanced proficiency in Excel, Word, and PowerPoint (e.g., VLOOKUPs, PivotTables, filtering for exceptions)
Ability to manage priorities under pressure while maintaining accuracy and customer focus
Highly organised and self-motivated with a strong attention to detail and follow-through
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