About Convatec
Pioneering trusted medical solutions to improve the lives we touch, Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion and the company is a constituent of the FTSE 100 Index (LSE:CTEC).
Marketing Data & Effectiveness Manager
You will play a pivotal role in putting customer insight and data‑driven decision‑making at the heart of our marketing strategy. You will lead our global Voice of Customer (VoC) programme while enabling more effective, personalised, and measurable marketing campaigns across business units and markets. This is a global, high‑impact role requiring strong analytical thinking, storytelling, and cross‑functional collaboration.
About The Role
VoC Programme
* Design a streamlined VoC programme that regularly captures customer feedback in a consistent way across country and business unit, following our Data, Insights, Action approach.
* Seamlessly execute surveys which gather insightful feedback from a robust and unbiased sample of customers.
* Build text analytics models (using AI where possible) to understand customer sentiment, classify feedback and unearth key pain points and drivers.
* Share results in a timely way at all appropriate levels of the business, determining the best mechanism to communicate to which audience – presentation, self‑serve dashboard, and tailoring presentation styles.
* Ensure all customer feedback is acted on in a timely manner at the right organisational levels, implementing feedback loops and designing and collecting action trackers.
* Communicate programme updates and scores to the organization to ensure the VoC programme is fully embedded in the business.
Marketing campaigns
* Define the data fundamentals needed within Convatec to deliver personalised communication and build a roadmap with each BU to close any data gaps.
* Working closely with the Marketing Performance Manager: monitor current campaign performance and provide guidance on how to improve performance as well as sharing areas of best practice.
* Build insightful case studies which merge the latest external best practice with current Convatec performance.
* Partner with SFE colleagues to build a “marketing segmentation” approach for HCP’s which allows us to differentiate our campaigns that are aligned with our sales segmentation and then implement them in our key markets.
Technology to allow marketing personalization
* Evaluate the capabilities of the Dynamics Customer Insights and Data platform and work with each Business Unit to understand the value key use cases, ultimately determining whether to enable the module.
* Partner with IT on a project plan (including obtaining relevant funding) to enable the module and determine the data sources.
About You
* 7+ years’ experience in Customer Experience, Voice of Customer, or Marketing Effectiveness roles, ideally in healthcare, MedTech, pharma, or B2B.
* Proven experience running global VoC programmes, from survey design to insight activation.
* Strong capability in text analytics, sentiment analysis, and AI‑enabled insight generation.
* Solid expertise in customer segmentation, journeys, and personalised omnichannel marketing.
* Hands‑on experience measuring and optimising campaign performance.
* Advanced analytical skills and confidence working with complex, multi‑source data.
* Familiarity with CRM, CDPs, and marketing technology ecosystems.
* Excellent communication and storytelling skills, able to influence senior stakeholders.
* A collaborative, curious, and proactive mindset, with the confidence to lead at pace in a global matrix.
What You’ll Get
* Collaborative & supportive culture.
* Hybrid role with competitive salary & bonus.
* Exceptional benefits.
* Training & development.
Ready to Join Us?
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
Equal Opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, colour, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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