As our next Change & Release Lead you’ll oversee change and release across a complex technology landscape, balancing the demands of the business with the required governance and rigour of the Change & Release Management disciplines, to deliver value to customers whilst minimising service disruption. You’ll join a likeminded team in our Bradford based IT Delivery function.
What You'll Do
- Oversee the endtoend change and release processes, ensuring compliance and operational excellence.
- Provide leadership, coaching, and workload prioritisation for a team of Change & Release Coordinators.
- Support Change Advisory Board meetings, ensuring clear risk articulation and effective decisionmaking.
- Drive process improvement, identifying opportunities to streamline workflows, automate processes, and enhance change quality.
- Monitor performance metrics, tracking KPIs such as change success rate, incident impact, and release stability to inform continuous improvement.
- Build strong relationships with delivery teams, product owners, and operational leads to ensure alignment and transparency.
- Lead response to breaches of the Change & Release Management policy and procedures, escalating where necessary to the Change & Release Manager.
Skills Required
- ITIL expertise Strong understanding of ITIL Change and Release Management.
- Leadership & coaching Demonstrable experience leading operational or service management teams.
- Risk assessment Ability to evaluate technical and business risk for complex changes.
- Analytical mindset Comfortable using data to identify trends, root causes, and improvement opportunities.
- Strong communication Able to build stakeholder relationships and communicate at all levels.
- ITSM tooling proficiency Experience with platforms such as ServiceNow, Jira Service Management, etc.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development.
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact careers@ybs.co.uk
Please note: this advert will close 29th June.
