Salary
Up to £29,000 depending on the experience
Location
Lowestoft, Suffolk
About the role
Role - Customer Advisor
Set Up – Permanent, Full time 37 hours
Location - Lowestoft, Suffolk
Salary - Up to £29,000 depending on the experience.
Hybrid working optional (when successfully passing your probation period)
About the role
At Essex and Suffolk Water, we believe in delivering an excellent experience to all our customers. As a Customer Advisor, you will be answering inbound calls, dealing with customer queries, taking payments over the phone, and offering any guidance and support.
Don't worry if you do not have Customer Service experience, we have a dedicated training team here to support you to ensure you have all the tools you need to be a successful Customer Advisor You will also receive support and guidance from your colleagues and Team Managers who are always happy to support
About you
Our customers are at the heart of our business which is why our Customer Service Advisors will be positive, and empathetic, have great communication & listening skills, be able to work as a part of a team, and have basic computer skills.
In return, you will receive a family feel, friendly team who are passionate about keeping everyday fun at work, with monthly social events and lots of incentives
Our benefits
We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here's just a few of them:
* Enhanced maternity pay
* Paid Sick Pay
* Annual leave starting at 23 days
* Company pension scheme
* Digital GP
* Award winning wellbeing website
* Employee Assistance Programme
* Life assurance
* Qualification loans
* Professional subscription
* Buy and sell annual leave
* Discounts and cashback offers
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.
We're aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don't have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Colleague benefits
We're the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Discounts & cashback offers
Qualification loan
Documents
Business Plan Essex & Suffolk Water - Download
Business Plan Main Report - Download
Business Plan Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to Download