.fit_to_content{width:%;height:auto}Your role
As a Service Coordinator, you will
• Close and invoice service orders promptly upon engineer completion.
• Ensure timely and efficient completion of all planned service requirements.
• Organise and prioritise open orders, handle emergency requests and maximise process efficiency.
• Liaise with service technicians, technical support, sales team and other related areas to resolve customer issues.
• Usage of ePad to accurately close out open work orders.
• Monitor and record customer orders.
• Maintain incoming service channel emails, phone calls, and communications.
• Handle and resolve any customer invoice queries.
• Manage tasks in C4C promptly upon receipt and oversee SAP reporting.
• Collaborate with internal teams to expedite customer requests and resolve issues.
• Maintain accurate customer records and handle non-core and service-related purchase order.
• Assist with contract processing and take on ad-hoc projects as needed.
• Ad-hoc tasks as required.
To succeed, you will need
• Strong understanding of service planning and administration.
• Proficient in using SAP and C4C systems.
• Excellent communication and coordination skills.
• Customer-focused approach with the ability to meet expectations.
• Problem-solving skills and attention to detail.
• Proven ability to work efficiently and effectively.
In return, we offer
1. Culture of trust and accountability
2. Lifelong learning and career growth
3. Innovation powered by people
4. Comprehensive compensation and benefits
5. Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Warrington Office.
Contact information
Talent Acquisition Team: Nikita Dillon