Salary: £53,000 - 70,000 per year Requirements: Proven experience in Product Management, including backlog ownership, writing user stories, defining requirements and working within agile delivery teams. Strong understanding of energy switching and industry flows (DTN, IX, CSS, DIP, DCC). Data-driven approach, comfortable using performance metrics, operational insights and failure analysis to guide decisions and measure outcomes. Experience working effectively with engineering/technology teams to deliver product changes in complex enterprise environments. Ability to work collaboratively across operations, digital, sales and agent-facing teams, aligning diverse groups around a clear product direction. Passion for improving agent experience, tooling and switching capability. Excellent stakeholder management and communication skills, able to simplify complexity and influence across teams. Strong analytical and problem-solving skills, with the ability to break down interconnected journeys and identify root causes. Experience working within the FMRS switching environment (desirable). Awareness of MHHS and wider market reform (desirable). Background in energy retail, billing, metering or operational transformation (desirable). Responsibilities: Own and improve the switching capability for both gaining and losing customers, ensuring journeys are simple, predictable and easy for colleagues to support. Maximise successful onboarding by strengthening the journey from sale, account setup, on-supply and first bill, reducing friction and minimising sales leakage. Enhance agent tools and guidance so frontline and back-office colleagues can confidently resolve switching queries and manage complex cases. Lead the development and prioritisation of switching capability across account setup, industry flow handling (DTN, IX, CSS, DIP, DCC), objection management, ET resolution and billing. Strengthen the loss journey by ensuring objections are raised accurately and promptly and that customers receive clear, accurate final bills on time. Work closely with CX and Digital Product Managers to ensure switching communications and touchpoints align across the wider customer experience. Drive performance across key switching metrics including switching time, ET rates, objection accuracy, First Bill On Time and Final Bill On Time. Collaborate with operations, billing, metering and industry teams to identify and remove switching bottlenecks and improve overall journey reliability. Operate confidently within the FMRS switching framework and maintain awareness of upcoming changes such as MHHS. Use data, insight and operational feedback to design improvements that make switching faster, clearer and more effective for customers and colleagues. Technologies: CSS Flow Support Product Manager More: Join us at British Gas, where we are a family of brands revolutionizing how we power the planet towards a greener and fairer future. With over 200 years of experience, we not only supply energy but also innovate with technology like thermostats and solar panels to help customers reduce their carbon footprint. We are currently seeking a Product Manager - Switching to lead and improve the customer experiences when switching to or from our services. This role offers the flexibility to work in the UK with occasional travel for team meetings. We prioritize our people, providing a supportive environment that values both professional growth and personal well-being. Be part of our commitment to shaping a better tomorrow with us. last updated 9 week of 2026