At Neptune, delivering a beautifully designed home is about more than great products - it's about making sure every order runs smoothly behind the scenes. We're looking for a Fulfilment Service Support Assistant to help support our fulfilment and design service teams, ensuring orders, stock and communication flow seamlessly across the business. Reporting to the Fulfilment Service Team Leader, you'll provide administrative and operational support to the Fulfilment team, helping manage the orderbook, monitor stock availability and coordinate with stores, suppliers and distribution to deliver the best possible customer experience. What you'll be doing Supporting the management of the orderbook, ensuring supplier and warehouse dates align with customer orders Assisting with design-related orders, ensuring information, approvals and payments are processed correctly Monitoring orderbook anomalies and helping resolve delayed or non-optimising orders Managing fulfilment and design service queries through shared inboxes Helping locate and allocate stock across warehouses and stores to meet customer demand Providing stock availability updates and flagging shortages or delays to relevant teams Supporting stores and partners with order queries, requested dates and payment confirmations Working closely with Distribution to help prepare orders for delivery and minimise customer impact About you You'll be organised, detail-focused and comfortable working with systems and data, with confidence using ERP / order management systems and Microsoft Excel. You'll also bring strong administrative and organisational skills and a confident, analytical approach when working with numbers and systems. Ideally you will have experience in retail operations, stock control, order management or customer service environments, with excellent communication skills and the ability to manage multiple priorities. This role is based at our stunning Support Office in Swindon, Wiltshire, full-time, 40 hours per week (Monday-Friday, including bank holidays, with some occasional weekend working). If you enjoy keeping processes organised and playing a key part in delivering a seamless customer experience, we'd love to hear from you. Benefits we can offer you Generous Holiday Allowance Life Assurance Company sick pay Purchased Annual Leave Scheme Enhanced maternity and paternity leave Cycle to work scheme Generous new item and outlet discounts Discounted gym membership Competitive salary Perkbox: Wellbeing Hub and Retail Discounts Portal Your birthday day off Day off if you become a Grandparent Two paid volunteer days a year A week off to celebrate a life event Refer a friend scheme Long service holiday allowance increase Training Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard. Our Story Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for their commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.