We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.
Requirements:
1. Excellent verbal and written communication skills
2. Experience with telephony in financial services
3. Strong investigative and problem-solving abilities
4. Ability to manage high volumes of complaints
5. Empathy for vulnerable customers
6. Proficient in MS Office and CRM systems
Nice to Have:
7. Background in motor finance or dealership complaints
8. Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications:
9. GCSE English (Grade C or above)
10. Experience in complaints handling within financial services
Other Requirements:
11. Willingness to undergo comprehensive classroom training
12. Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.