As a Motor Dealership Service Advisor, you'll help us to deliver the best possible customer care and customer satisfaction.
You will need customer service experience working with customers face to face and excellent computer skills with the ability to learn new systems and processes although training will be provided. Motor trade / Automotive experience is essential.
Once trained, you'll be assisting customers in booking and scheduling service and repair work on their cars and vans and accurately estimating and invoicing for the work carried out. Keeping customers informed and up-to-date at every stage, you'll advise of completion times, any delays and quickly respond to any questions or queries. You will be trained to use the parts systems to also price and order parts for your own jobs.
You'll prioritise effectively to ensure that customer whose vehicles may need extra work are contacted in a timely manner, advised on a recommended course of action and assist others in the team to do the same, whilst maximising service department profitability. In addition, you will ensure customers are fully informed of value added products and service plans by using professional sales and customer service techniques in order to achieve personal and department targets.
You will need to be a genuine people person, who has the confidence to quickly engage in conversation with a wide range of people, negotiate and influence situations and deliver outstanding customer service.
What's on offer:
Realistic bonus & commission scheme
25 days annual holiday rising to 27 days
Manufacturer training and development
Competitive salary
Family run business
Pension scheme
Life Insurance Benefit
Staff referral scheme
Drive a brand-new car with our generous manufacturer discounted schemes
Job Types: Full-time, Permanent
Salary: £24,500 - £28,500 OTE per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
* Saturdays 08.00am to 13.00pm on a rota basis
Supplemental pay types:
* Bonus scheme
* Commission pay
Job Types: Full-time, Permanent
Pay: £28,500.00-£38,500.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
Work Location: In person