Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.
Company Overview
* Client in 190+ countries
* 6000+ Engineers
* 200+ Enterprise Clients
Key Responsibilities
* On‑Site & Remote Support
o Provide comprehensive IT support for remote sites in and around the Camberley region.
o Offer after‑hours on‑call support for designated sites as required.
o Travel to customer locations across the region as needed.
* Infrastructure Management & Maintenance
o Install, configure, and maintain complex hardware and software systems in the field.
o Maintain and update existing network infrastructure, including adding connectivity via copper and fibre.
o Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
o Develop and implement system maintenance procedures to ensure maximum uptime.
o Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).
* Hardware & Asset Management
o Manage the Hardware Depot/Hardware Recovery Centre.
o Handle loaner equipment management, parts ordering, and inventory management.
o Oversee shipping and receiving operations.
o Perform new PC setup, installation, re‑imaging, and end‑user data transfer.
o Provision authentication hardware like active smart cards, Active Keys, and smart card readers.
* Administrative & Customer Service
o Create and maintain detailed documentation of hardware/software systems and procedures.
o Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets.
o Provide exceptional customer service, ensuring client needs are addressed promptly and professionally.
o Act as a liaison between clients and vendors to ensure effective issue resolution.
o Participate in operational meetings as required.
o Provide support to other HPIT support teams as needed.
o Manage and resolve incidents through to completion.
Requirements
* At least 1 year of experience in a technical support or IT field engineering role.
* Proven practical work experience in a similar role.
* Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
* A valid UK driver's license and personal vehicle for travel to sites.
* Fluency in English is essential.
* Willingness to travel to customers across the region as required.
Required Skills & Competencies
* Excellent problem‑solving and analytical skills.
* Strong organisational and interpersonal skills.
* Ability to manage schedule on multiple projects effectively.
* Transparent and effective communication skills.
Benefits
Join Excis and be part of a team that values your growth and celebrates your success! We offer a supportive work environment, opportunities for professional development, and the chance to work with a wide range of technologies in a collaborative setting.
Location: Camberley, United Kingdom
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Information Technology
Industry: Computer Hardware Manufacturing
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