Platform Operations Manager Location: Options for Birmingham, Bristol, Glasgow, Leeds & Surrounding Areas, Hybrid working 3 days per week in a regional hub Reports to: Chief Technology & Operations Officer Ascot Lloyd is one of the UK's leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible. What's on offer at Ascot Lloyd? Skills accelerator: Ascot Lloyd counts as one of the UK's fastest-growing national firms. A chance to work autonomously and strive for excellence in a high growth environment. Support to Succeed: investment long term in your personal and professional growth through our in-house Learning and Development Portal, tailored training plans, sponsorship of professional memberships, and supported study & leave! Benefits: a corporate pension, private medical, life assurance, critical illness cover, electric car salary sacrifice and paid time off for celebrations and volunteering, discounted Ascot Lloyd Financial advice for employees, enhanced parental leave - plus fun perks to help you thrive at work and beyond! Recognition: a package that includes performance bonuses and long-term incentives, giving you flexibility to balance work and life. We celebrate your commitment with length-of-service and values recognition awards. At Ascot Lloyd, we're proud to make a positive impact through our ESG initiatives-whether it's volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges. What does Platform Operations look like at Ascot Lloyd? This role is an opportunity to work in a fast-paced environment during a period of continued expansion and enhancement of our platform capabilities. You'll act as a central point of contact for our platform partner and key internal stakeholders, leading the Platform Operations Team to monitor transactional data, identify and resolve incidents, and manage change across the platform environment. The team also supports wider operational functions linked to asset migration into our core platform partners, ensuring alignment with strategic direction provided by the Product function. You will assess training needs across the business and maintain an accessible training environment, while identifying and driving opportunities to improve operational efficiency and service quality. Your impact on stakeholders: Make your mark by: • overseeing daily operational activity across the Ascot Lloyd Platform, including proactive monitoring of transactional data, incident identification and resolution, and ongoing change management to support a stable and efficient ecosystem. • implementing and maintaining clear operational processes and procedures that support platform development and optimisation, aligned to strategic direction from the Product function. • analysing operational data and performance MI to spot risks, inefficiencies and improvement opportunities, delivering corrective actions in line with governance and compliance expectations. Transform lives by: • supporting the continued delivery of CIP solutions via the Ascot Lloyd Platform, partnering with the Investment Team and platform counterparts to ensure accurate configuration, smooth operation and timely updates. • ensuring timely delivery of clear, client-facing platform communications, including regulatory materials, onboarding documentation and migration updates. Build lasting partnerships by • managing and coordinating operational functions related to asset migration with our core platform partners, ensuring a controlled, accurate and timely approach across all phases. • acting as a central point of contact for platform partners and internal stakeholders to align operational delivery with business objectives. Spark collaboration by: • working closely with the Product function so operational activities-including platform improvements and asset migration-track to strategic priorities and timelines. • creating and maintaining an accessible training and capability framework for colleagues across the business to promote best-practice platform use. Drive excellence by: • leading and developing the Platform Operations Team, embedding Ascot Lloyd values and ensuring the team has the training needed to perform in a mature platform environment. • establishing and monitoring robust performance metrics across fund transactions, cash positions, plan transfers, asset migration and operational throughput (team and partner). • maintaining high-quality record keeping across data analysis, incident management, migration tracking and MI production for stakeholders and steering groups. • maintaining a strong awareness of operational risk, ensuring practices, controls and processes reflect regulatory expectations, platform-specific risks and the firm's risk framework. What you'll bring to the position: • proven experience leading and developing multi-disciplined teams; resilient and able to multi-task under pressure as priorities evolve. • deep working knowledge of retail investment platforms-their functionality and data-and applying that knowledge to enhance CRM environments. • track record as a champion for change across both immediate teams and the wider organisation. • methodical approach and strong attention to detail; able to work to strict deadlines. • ability to manage complaints and complex queries to effective resolution/escalation. • ability to build key relationships and proactively support internal and external platform stakeholders to meet team and business objectives. • offering strong organisational and communication skills