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Business Area: Local Consumer Business Unit
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Job Title - Webchat Sales Adviser
Location - Stoke-on-Trent Contact Centre
Annual Salary - £25,872
Uncapped commission
Hours - Shifts between 8am - 10:15pm Monday - Sunday
50% from home (late shifts only)
Where
You will be based for 50% of your shifts in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, prayer rooms, showers, outdoor seating, cafe area and so much more.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. We are The Nation's Network!
Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.
What you’ll do
You will engage in online chats from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible. You will have the opportunity to earn uncapped commission, by offering customers the right Vodafone products and services for them, to achieve your sales targets.
You will always act ethically, ensuring our customers are given the correct information to make an informed decision and adhere to our TRUST framework.
Taking Ownership - Relating to your customer - Understanding their issue - Setting Expectations & Thinking Forward
Who you are
You will enjoy interacting with customers and providing an excellent customer experience
You are motivated by being set and achieving clear targets
You are resilient, able to deal with minor setbacks and stay motivated for your next customer
Ideally, your experience is in webchat or live chat in a fact paced sales environment
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
Basic salary £25,872 per annum
Uncapped commission (On Target Earnings is £375 a month)
25 Days annual leave + bank holidays in lieu.
5 Paid charity days a year
Quarterly 'Spirit' days when we encourage you to focus on your self-development.
Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and award-winning parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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