Challenge
SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do
* Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
* Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
* Offer remote technical support via phone, email or remote desktop tools, guiding customers through troubleshooting steps and providing resolution instructions.
* Maintain accurate records of customer interactions, technical issues and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for
* At least 2 years’ experience in technical support or field service roles.
* Strong technical aptitude with the ability to troubleshoot hardware, software and network‑related issues effectively.
* Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
* Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
* Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer
* Competitive salary (overtime available)
* Company van (with personal use) & mobile phone
* 25 days holiday plus the option to purchase more holiday
* 40‑hour work week
* Additional day’s leave – Birthday
* Employee assistance / wellness programme
* Generous employer pension contributions
* Life assurance
* Employee discounts portal – Perkbox
We are an equal opportunities employer.
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