At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role Who are we looking for? We are looking for a confident individual with a positive outlook and a can do attitude who are aspiring to build their experience and progress at M&G. A successful candidate is someone who is self-motivated, capable of building and maintaining relationships, naturally curious and work effectively as part of a team. The applicant would ideally have an inquisitive nature and be curious. The successful applicant should feel confident to use their own initiative and work alone where required with an aspiration to want to learn and progress. The Role As a Business Admin Operations Apprentice you will play a pivotal role in telling the story of the Life Customer and Adviser Service function, creating engaging content across various media to engage, motivate and land key messages that are then acted upon to drive our strategy. You will also support on the engagement and communication across Life Customer and Adviser Services to sustain and embed our evolution. M&G Life in its current form was created in October 2024 with the merger of what was formerly the closed book operation and the M&G Wealth Business (open book). M&G Life now covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in-house operation. M&G Life also has international presence with teams in Ireland and Poland. The ideal candidate will have strong organisational skills with a creative flair and ability to deliver high quality content on time whilst managing competing priorities effectively. They will possess excellent communication and interpersonal skills, enabling them to support to build relationships with suppliers, stakeholders, and internal teams. What will you be doing? As a Business Admin Operations Apprentice you will be: Collaborate with stakeholders across the business (Operations, Change, journey, Digital) to gather reporting insight and commentary, aggregating this into one consistent story of performance for Customer and Adviser Services Support with the gathering of relevant customer service information for product reviews, ensuring deadlines are met and the team are supported to engage key stakeholders throughout the process Support the with activities that help promote a customer centric culture, including assisting with communication and engagement plans Assist in shaping engaging communication approaches, helping ensure key messages land well and achieve their objectives with a range of stakeholders. Support the creation and delivery of a weekly newsletter for Customer and Adviser Services team, helping ensure the whole area stays informed on key updates and progress Support with gathering information and updates for Customer and Adviser Services governance boards, tracking actions and proactively seeking closure of actions What will I need to be successful in this role? Confident communication skills, both written and verbal Ability to build and maintain relationships with internal and external stakeholders with ease Ability to manage processes and coordinating with different people Efficient, proactive, structured approach to work and very well organised High level of accuracy and good attention to detail Can effectively manage day to day work, alongside apprenticeship qualification Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook) A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required Logical and analytical approach coupled with intelligence, passion, and a drive to learn Some travel within the UK will be required at times Resilience and fortitude when facing challenging and busy periods Minimum Requirements Available to start the apprenticeship programme in September 2026 You must not be enrolled into another further education programme at the beginning of the programme Be a UK citizen or have proof of your right to work in the UK Living in Scotland Pass in Five National 5s including English and Maths Minimum of Grade C in Two Highers or equivalent Training Provided As a Business Admin Operation Apprentice with M&G, you will undertake the Digital Applications Support SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses Future Prospects This is a fixed term contract for 18 - 23 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department. Salary £24,400 per annum plus benefits Our application process To apply for any of our apprenticeship roles you will be required to complete the following steps: Submit your Application Form and CV Complete your Online Assessment Take part in a short Telephone Interview (for selected roles) Attend one of our Assessment Centre We are only accepting one application per candidate, so please do review all job descriptions and outline your top three choices in your application. As you may expect, our Apprenticeship roles are extremely popular and therefore we may need to close vacancies early if we receive a high level of applications. What we offer: At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture. Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: apprenticeship@mandg.com