Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
What you’ll do
* Work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in the back shop.
* Help our customers and put them at ease; listen to learn about them, answer questions and provide great advice on our products, recommend items they hadn’t considered, or offer a basket.
* Get to know in-store offers and schemes and promote them; the more information you can give our customers, the better.
* Help our stores run smoothly by ensuring products are displayed on the shop floor, providing a great service on tills, or helping with stock in stock rooms.
* Work with other team members to provide a great shopping experience and keep the store clean and presentable.
* Receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
* Full training is provided for this role
* Excel in a varied environment and work at pace
* Communicate and listen effectively
* Enjoy working as part of a team and promote a collaborative dynamic
* Know that the little things make the biggest difference for customer interactions
* Desire to be a proud brand ambassador and help customers find the best products
It would be great if you also have
These are desirable skills or experience and are not essential:
* Experience providing customer care and delivering great customer service
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing part-time and job share options during the application process. If you require additional support, we are happy to provide reasonable adjustments to help you be at your best.
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