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Customer liaison officer

Dartford
Mears
Customer liaison officer
€40,000 - €60,000 a year
Posted: 2 June
Offer description

Full Time, Permanent Up to £27,000 per annum.

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.”

We provide tailored rapid-response and planned housing maintenance services to meet the needs of over 70 local authorities, Management Organisations, and Housing Associations partners. By focusing on what matters most to them, we deliver an exceptional service while helping to invest in the communities we work in.

About the Role:

We are now seeking a Customer Liaison Officer to join our team; delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Liaison Officer, you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route with a wide range of general repairs and maintenance tasks. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role; meeting new people and delivering high standards of work and service are key. Our sub-office is based in Dartford, and you'll be expected to cover the Kent, Essex, and London area.

Role Criteria:

* Driving licence
* Social housing sector experience

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits we can offer you:

* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

Mears Group is a Disability confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.


About the Company

Mears Group plc is a housing and social care provider.

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