Overview
If you are adaptable, work accurately and happy to work with tight targets, you have what this role needs! You will join the Scanning team, working to complete all functions involved in the initial preparation and scanning of important documents. You will be responsible for operating the scanning machinery, monitoring their performance, and speaking to stakeholders about any discrepancies. You will need to be precise, discreet, and always looking for ways to connect with your team!
Responsibilities
* Prepare documents for scanning; identify documents that are suitable for scanning and those that are not. Ensure documents are forwarded to the appropriate process.
* Operate machinery for the scanning of documents; monitor the performance of scanners and the quality of images produced, and take corrective action if image quality deteriorates.
* Carry out routine maintenance of scanning machines or report faults to ensure reliable and efficient performance.
* Demonstrate an appreciation of Quality by complying with the Quality Management System, identifying and recommending opportunities to improve working practices.
* Be responsible for the security of documents, information and equipment under your control and undertake duties in line with the Data Protection Act.
* Participate in the receipt of documents, assigning work to correct work streams, analysing for discrepancies or issues, and ensuring deadlines are met for processes.
* Prepare documents to an adequate standard for scanning, performing relevant checks and taking corrective action where discrepancies are found.
* Scan a range of documents across different services and workstreams, adhering to policies and procedures to ensure correct processing.
* Prepare documents to the necessary standards and complete all documentation for return to customers/stakeholders, using appropriate methods and complying with policies and procedures.
* Provide phone and email support with stakeholders, including external customers, communicating about discrepancies, tolerance checks, and feedback; face-to-face and virtual meetings may be required.
* Interpret policies and procedures across work areas; make decisions in line with current NHSBSA, DHSC, PHE policies and processing rules.
* Use computer systems to input, update, and amend information accurately according to procedures to ensure enquiries are handled appropriately.
* Show empathy, patience and resilience when communicating with customers to deliver exceptional service and resolve issues.
* Work to agreed performance and accuracy targets, complying with regulatory requirements such as Data Protection and ISO Accreditation; identify improvements across business functions.
* Provide a flexible service to NHSBSA customers with emphasis on customer satisfaction; manage own workload and operate services in line with SLAs and policies.
* Treat people with respect and uphold NHSBSA values and behaviours.
* Identify and communicate non-routine technical or system issues to the appropriate people.
* May be required to train, coach and mentor new or established staff; participate in quality sampling checks and provide feedback to managers and colleagues.
* Participate in, and contribute to, the ORO+ process; take ownership of personal development.
* Demonstrate appreciation of Quality by complying with all Quality Systems and identifying opportunities to improve practices.
* Be responsible for the security of documents, information and equipment under control and operate in line with GDPR regulations.
Qualifications / Requirements
* Ability to follow written and verbal instructions to complete tasks.
* Commitment to producing work of high quality.
* Experience with repetitive tasks and maintaining accuracy over time.
* Ability to interpret and apply policies and procedures across a range of work areas; decision-making in line with current NHSBSA and related policies.
* Proficient in using computer system applications to input, update and amend information according to procedures.
* Ability to demonstrate empathy, patience and resilience in customer interactions.
* Aligned with Data Protection, GDPR and ISO requirements and able to work within those frameworks.
Benefits
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (options such as compressed hours)
* Flexi time
* Hybrid working model (largely remote)
* Career development
* Active wellbeing and inclusion networks
* Excellent pension
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts
The NHSBSA is passionate about creating a diverse and inclusive organisation. We welcome applications from diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community. At the NHSBSA we pride ourselves on being a Disability Confident Leader and have various recognitions. A Privacy Notice is available to view.
If you are self-motivated, a strong team player and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) has the opportunity for you. We are looking for a Scanning Team Member to join our team in Greenfinch Way (Newburn) or Bridge House. This role is a stepping-stone into a rewarding career with the NHS!
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