Trainee/ Financial Inclusion Officer (Ref: TFO)
FIXED TERM CONTRACT – 12 MONTHS
Starting Salary as Trainee £30,957.16 pa
Rising to £32,380.92 pa on qualification
This is an exciting opportunity for an enthusiastic individual to join the Financial Inclusion team. If you already hold an Institute of Money Advisors qualification, you can join us as a Financial Inclusion Officer. However, if not, we are willing to train the right candidate which would mean starting as a Trainee.
If you are a proactive and enthusiastic individual wanting to help the residents of Broxbourne Borough strengthen their financial resilience and prevent homelessness, this may be the role for you. It will involve providing expert welfare benefit advice, maximising income opportunities, and connecting people to local services that support long-term stability.
Responsibilities
* Deliver early homelessness prevention work, ensuring all available grants and funding are utilised to sustain tenancies and resolve rent arrears.
* Work closely with partners such as housing associations, advice agencies, Broxbourne Foodbank, and other charities to link residents with resilience‑building services.
* Support diverse client groups, carry out benefit calculations, complete assessments for the Housing Payment element of the Crisis and Resilience Fund (CRF).
* Provide tailored assistance to those at risk of homelessness or living in temporary accommodation.
* Act as an advocate for clients, manage a caseload and maintain a person‑centred approach throughout.
Qualifications
* Computer literate and a minimum of five GCSE or equivalent passes at least grade C, including English and Maths.
* Experience of money advice and welfare benefits advice is preferred; full training and a formally funded qualification in Accreditation in Money Advice under the Institute of Money Advisors (IMA) will be provided.
* Some experience in a front‑facing role dealing with vulnerable or disadvantaged people is desirable.
* Ability to demonstrate commitment to helping clients and making a difference to their lives.
* Good spoken English and evidence of confident communication with members of the public.
* Full driving licence would be advantageous.
* Must provide a disclosure and barring service check as the role involves working with children or vulnerable clients.
Values
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined‑up way, showing respect at all times and looking at innovation and forward‑thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
Benefits
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket‑sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Application
Application forms must be submitted online by 1 March 2026 quoting the above reference.
Contact
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9Q
Telephone: 01992 785509
Email: personnel@broxbourne.gov.uk
Website: www.broxbourne.gov.uk
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