Senior Support Worker – North Walsham, Norfolk
Position: Senior Support Worker in Supported Living service.
Location: North Walsham, Norfolk.
Hours: 37.5 hours per week (Full time).
Salary: £26,102.58 per annum.
Reporting to: Service Manager & Deputy Manager.
We are looking for a passionate and experienced Senior Support Worker to join our Supported Living service in the North Walsham area. This is a varied and rewarding role, combining leadership and administration with hands‑on support, enabling people to live independently in their own homes and remain active members of their local community.
Key Responsibilities
* Support teams to deliver person‑centred support that reflects individuals’ needs, wishes and aspirations.
* Promote an open, inclusive and safe working culture.
* Complete quality and compliance audits and support improvement action plans.
* Support the achievement of service KPIs.
* Promote health and safety across the service.
* Act as an ambassador for FitzRoy within the local community and with external agencies.
* Champion organisational initiatives, including digital transformation.
* Role model positive and inclusive team working.
* Support managers with rota planning, staffing cover and absence management.
* Allocate tasks and lead shifts to ensure effective service delivery.
* Provide guidance, supervision and support to Support Workers.
* Conduct support and development meetings and return‑to‑work interviews.
* Support the induction of new starters, bank and agency staff.
* Act as a first point of contact for day‑to‑day staff queries.
* Respond appropriately to emergencies in line with service protocols.
* Ensure accurate and timely completion of records and reports.
* Maintain quality monitoring systems and digital records.
* Support the management of finances for people we support, in line with policy.
* Oversee medication management, audits and compliance.
* Use and support staff with digital systems such as ORS and Digital Support Plans.
* Carry out staff observations to support training and compliance.
* Provide hands‑on support to people living in supported living accommodation and within the community across the Fakenham area.
* Support individuals to achieve personal goals, maintain independence and access education, work and social activities.
* Build positive relationships with people we support, families and professionals.
Qualifications & Experience
* Experience as a Support Worker, ideally 2 years with some supervisory or senior responsibilities.
* Strong leadership, organisation and communication skills.
* A commitment to person‑centred, supported living services.
* Confidence balancing administrative responsibilities with direct support.
* A full UK driving licence and access to your own vehicle (essential).
We Offer
* £13.35 per hour (£26,102.58 per annum).
* 30 days holiday including Bank Holidays (pro rata).
* Free Blue Light Card and paid DBS.
* Health Cash Plan – claim back on dental, optical, physio & more.
* Perkbox discounts on shopping, food, days out & wellbeing.
* Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more.
* Loyalty awards and life assurance.
* Full training and genuine opportunities for career progression.
#J-18808-Ljbffr