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Contact centre manager

Walsall (West Midlands)
Michael Page Sales
Contact centre manager
Posted: 15h ago
Offer description

* Short term management role
* Fast pace business

About Our Client

The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry.

Job Description

* Manage and motivate a telesales team of 15 to meet and exceed sales targets.
* Develop and implement effective sales strategies.
* Monitor and analyse team performance to identify areas for improvement.
* Provide coaching and training to enhance team effectiveness and skills.
* Ensure customer service standards are maintained and improved.
* Collaborate with other departments to align sales efforts with business objectives.
* Prepare and present regular sales reports to senior management.
* Handle escalated customer inquiries and resolve issues effectively.

The Successful Applicant

A successful Telesales Manager should have:

* Proven experience in a contact centre or telesales leadership role.
* Experience dealing with high volume B2B customers
* Strong organisational and team management skills.
* Excellent communication and interpersonal abilities.
* A results-driven approach with a focus on achieving targets.
* Proficiency in using sales software and CRM tools.

What's on Offer

* Hourly pay of approximately £200 per day
* Opportunity to work within the energy & natural resources sector.
* Temporary role with potential for skill development.
* A collaborative and supportive workplace in Walsall (5 days per week onsite)


This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today! #J-18808-Ljbffr

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