DUTIES & RESPONSIBILITIES
PEOPLE
* Demonstrate exceptional customer service skills in handling guest enquiries,
requests, and concerns, consistently exceeding guest expectations.
* Collaborate closely with the Spa Manager and other team members to
ensure effective communication and coordination within the spa and leisure
department.
* Fostering a welcoming atmosphere at the spa area, embodying a
culture of hospitality and professionalism.
* Provide guidance and support to new team members during their
onboarding process, aiding in their understanding of company policies,
procedures, and service standards.
* Participate actively in RBH's comprehensive induction program,
completing assigned modules to uphold RBH standards and enhance
professional development.
* To always maintain personal hygiene standards.
PROFIT
* To
learn all product knowledge to aid in promoting products and services.
* To
adhere to any sales initiatives all company sales initiatives to increase the
upsell of sales opportunities.
* Maximise revenue opportunities by upselling hotel amenities,
services, and the food & beverage options.
QUALITY
* Maintain
all treatment rooms to the highest standard of cleanliness and hygiene in
according to company standards.
* Support
all members of the Team to achieve and maintain standards to the highest
possible level in terms of respectful service, hygiene, and health &
safety.
* To
wear the correct uniform in good condition whilst on duty and to take care
of your uniform when off-duty.
* Provide training to new spa team members with effective guest
interaction, product knowledge, and support when managing guest queries.
* Address guest complaints and concerns promptly and professionally,
seeking resolution to ensure guest satisfaction and loyalty.
* Liaise with other departments to fulfil guest requests and resolve
issues effectively, maintaining open communication channels to ensure
seamless guest experiences.
* Proactively anticipate guest needs and preferences, providing
personalized recommendations and assistance to enhance their experience in
the spa.
* Report any defects in equipment, damage or general wear and tear.
GENERAL
* Adhere strictly to company codes of conduct, policies, and
procedures, maintaining integrity and professionalism in all guest and
team interactions.
* Demonstrate a comprehensive understanding of health, hygiene, and
safety protocols, ensuring adherence to all statutory requirements.
* Collaborate effectively with colleagues across departments to
enhance guest satisfaction and contribute to revenue growth.
* To have a flexible attitude to handling additional tasks as
directed by the Spa Manager to meet operational needs.
* To adhere to our Smile Training policy deadlines to ensure your
health & safety
I confirm that I have read and agreed to this Job
Description outlining the primary duties of my role.
Employee Name (print)____________________
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Date___________________________________