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Associate incident manager

Brentford
Vodafone
Incident manager
Posted: 23h ago
Offer description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

1. Coordinate and support the response to cyber security incidents Chair incident calls and brief colleagues during stand-up meetingsProduce meeting minutes and incident status reportsTrack and progress incident actionsContinually update our digital incident management applicationEngage with stakeholders to get to the root cause of incidentsContribute to post incident reviews while highlighting lessons learned and improvementsProactively suggest improvements that will support One Tech TeamContribute towards incident management reporting including written reports and KPIsProvide 24/7 on-call support on rotation

Who you are

2. The Spirit of VodafonePassion and curiosity and are a self-starterExcellent communication skills, both verbal and writtenAttention to detail, strong analytical skills and efficient problem solvingCultural sensitivity and social flexibility in a global corporate environmentA keen interest in cyber security with a desire to learn more

Nice to have

3. Knowledge of security controls and incident response capabilities A basic understanding of the SANS 6 Steps for incident management Experience of working within a global and multi-cultural companyAn ability to work under pressure in fast paced environments

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