Job Description
Do you have a passion for travel?
Following 40 years of successful tour operating, Transun Travel continues to go from strength to strength. We love to explore the marvels of the travel destinations we offer, and now you can join the adventure.
We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service - from the moment our clients make an enquiry to the moment they return home from their holiday.
With a passion for customer service and ensuring absolute satisfaction, the successful candidate will be keen to match a prospective client to their perfect winter holiday. But the customer care doesn’t stop there: from sending travel documents to courtesy calls on return, no detail of the journey is overlooked. It will be important to connect with clients and travel agents to process reservations and answer queries for existing clients. Your reassurance and guidance will stem from the product knowledge and expertise you have developed whilst with the company. Travelling to experience our holiday destinations and getting to grips with our product will be the key to your success.
Hours: 37.5 per week, including some Saturdays. Part-time considered.
Responsibilities
On a daily basis, the successful candidate will be:
- Handling sales enquiries by telephone.
- Answering customers’ online queries.
- Dealing with customer service matters, and ensuring prompt aftercare.
- Reservations administration.
- Processing bookings from travel agents.
- Maintaining relationships with key trade partners.
Requirements
Candidates should:
- Have a good telephone manner.
- Be willing to share a love of travel in a customer-facing role.
- Be computer literate.
- Have the ability to multi-task.
- Lead by example and be able to work under own initiative.
What we Offer
- Competitive salary dependent upon experience.
- Opportunity for international travel to experience our holidays.
- Participation in company pension scheme.
- Generous annual leave allowance.