Job Description
Our well known Client is seeking an Ocean Freight Cross Trade Specialist to join their team.
Must have Ocean Freight experience in Export and Cross Trade, this is a duel working location in Hayes and Luton.
1. As part of the operations team learn all customer processes and be ready to support colleagues as required
2. Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
3. Drives own performance and challenges others positively to achieve KPIs
4. Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
5. Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
6. Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
7. Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
8. Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
9. Implements people processes in a consistent manner to ensure excellent service deliv...